- Shipping & Returns
Shipping & Returns
ImSoAlpha.com can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
All international orders can be placed via http://imsoalphaglobal.com
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At ImSoAlpha.com and its owner’s discretion, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Opened items may be returned based on conditions discussed with customer support. Please contact customer support to discuss returns and refunds of opened items.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
Upon refund approval, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.